Enjoy 22%* off instantly when you pay in with Zip!

*Terms and Conditions: Only for Zip payment method, pay over 6 weeks in 4 instalments. Enjoy 22% off instantly, capped at $50. Minimum spend of $100 required. Enter promocode ZIP2022WELCOME into the "Promotion/Giftcard Code" field on checkout page to redeem. One-time use per customer from 18th January to 7th Feb 2022. Limited redemptions availability. Vaniday reserves the right to amend the terms without prior notice.


FAQs

Zip is a platform that allows residents residing in Singapore to make online payments with no interest fees. You can pay for your online purchases in 4 installments, payable every 2 weeks over a 6-week period. This means that instead of paying the whole amount at once, you can effectively pay 25% of the total price when you place your order by using Zip.

For online purchases, you can choose Zip as your payment method when you checkout with one of our partner merchants.

For in-store purchases, you will need to sign up with Singtel Dash App and choose Zip as your payment method.

If it’s your first time using Zip, you will need to provide some information to set your account up. If you already have an account, you just need to log in. That's it! Your order will be shipped after the first payment is made and your registered payment method will be charged automatically.

At Zip, we strive for transparency and we will never change our fees without informing you first.

The only types of fees that customers may be charged using the Zip app are late fees. Learn more about late feeshere.

Your payment calendar begins automatically the moment you confirm your purchase. Payments will be made via a valid payment method you registered with us at the time of opening your account with us. You initially pay us 25% of the total amount, and then 25% every 2 weeks thereafter over a 6-week period.

Typically a charge is attempted at midday of the relevant payment due date, but if you have any problems or wish to pay earlier, simply log into your Zip account and make the payment manually.

To protect your account and reduce fraud, Zip verifies and approves every transaction. Therefore, the amount you can spend with Zip may vary according to various factors, including:

  • How long you have been a customer with Zip;
  • Your credit history;
  • The number of purchases you have made recently;
  • Your payment history with us.

At Zip, we believe in responsible spending.

You will be able to make your next purchase using Zip once you have made your second payment in relation to your first purchase. This means you can only make one transaction with Zip every two weeks unless you pay your installments ahead of time. Payments due dates and other information relating to your account can be viewed in your customer portal.

To pay with Zip, you need to:

  • Be over 18 years old
  • Hold a Payment Card issued in Singapore; for example Visa Debit / Credit, MasterCard debit / credit, Singtel Dash Visa virtual card, Amex
  • Have a mobile number issued with a Singapore prefix (+65)

You will need to initiate a refund request directly from the merchant, so please reach out to the merchant directly to initiate any refunds.

Once your refund has been successfully processed, the funds will be credited back to the relevant payment method associated with your Zip account. However, please note that refunded amounts will be first applied to any outstanding payments due to us before they are credited to your payment method.

You can contact Zip by submitting a form here